Shipping

Shipping

FREE Shipping within Australia on Orders over $150 (Australia Parcel Post)*

Paddlecraft currently provides Free Shipping within Australia by Parcel Post with signature required when you spend $150 or more on products. Please allow 2 - 5 working days for delivery by Australia Post Parcel Post (after dispatch). Please see below for more information on delivery times.

*Conditions: Excludes Kayaks, Skis & SUP boards &/or Bulky items that can only be sent by Courier.

Parcel Post within Australia - $10 (Australia Parcel Post)*

Paddlecraft currently provides Shipping within Australia by Parcel Post with signature required when you spend less than $150. Please allow 2 - 5 working days for delivery by Australia Post Parcel Post (after dispatch). Please see below for more information on delivery times.

*Conditions: Excludes Kayaks, Skis & SUP boards &/or Bulky items that can only be sent by Courier.

Express Post within Australia - $18.50 (Express Parcel Post)*

Paddlecraft currently provides Shipping within Australia by Express Post with signature required when you spend less than $150. Please allow 1 - 3 working days for delivery by Australia Post Express Post (after dispatch). Orders received before 12 noon on a business day will ship that day. Please see below for more information on delivery times

*Conditions: Excludes Kayaks, Skis & SUP boards &/or Bulky items that can only be sent by Courier.

Bulky Items Freight within Sydney Metro Area - $20 (Fastway Courier)

Paddlecraft currently provides the option of Fastway Couriers for shipping within Sydney Metro Area only (no PO Boxes) for items that exceed Australia Post weight and / or size restrictions. Bulky Items may include paddles, Kayak trolleys, storage & some carriers. Please allow 1-2 days for delivery by Fastway Courier (after dispatch). Please see below for more information on delivery times.

*Conditions: Excludes Kayaks, Skis & SUP boards 

Bulky Items Freight outside Sydney Metro Area – Price on Request

Paddlecraft can provide shipping costs on request for shipping outside Sydney Metro Area only (no PO Boxes) for items that exceed Australia Post weight and / or size restrictions. Bulky Items include paddles, Kayak trolleys, storage & some carriers.

*Conditions: Excludes Kayaks, Skis & SUP boards  

 

Kayaks, Skis & SUP Boards

These items are too large for Australia Post to handle and must be sent by Special Courier. When you place an order for a kayak, ski or SUP board, the craft is to be picked up at our marina location in Bayview, NSW or we can provide you with a quote for an additional delivery charge.

Please click here for further information regarding Courier Services.

General

Your shipping costs are calculated at the checkout. With the exception of kayaks, skis & SUP boards and bulky items delivered outside Sydney Metro, you can proceed to the Checkout/Shopping Basket page to select your shipping preference & to confirm postage costs, before confirming your order.

 

Delivery and Delivery Time

Paddlecraft will dispatch orders received before 12:00 noon EST the same (business) day, orders received within the 24 hour period after this, or on non-business days, are shipped the next business day.

For overnight deliveries Express Post is available for orders delivered within the Australia Post Express Network only. Australia Post guarantee next day delivery to most city and major regional areas. The guarantee is not applicable in remote & some regional areas, and covers the cost of postage only. If you are unsure if you are in an Express Post area, click here to check. If you have an urgent delivery please telephone our office on 02 9997 8015 as we will always do our best to expedite your order.

If there are any unforseen delays, Paddlecraft will notify you ASAP and you have the option of changing or cancelling your order.

Order Tracking

Parcel Post / Express Post / Courier- When we dispatch your order from our warehouse you will receive a progress email from Paddlecraft with tracking information of your parcel delivery. However if you should have any concerns about the delivery, please call Paddlecraft during office hours (9:00 am - 4:00 pm) or e-mail us.